MM
Malibongwe M
1 reviews | Active since May 2014
19 Feb 2015, 15:54
Constant Poor Service on Medical Savings Payout
I had previously written on this page on an issue regarding Discovery Health failing to pay my medical savings into the correct account which I had submitted to them after following due processes. To cut the story short, after some lengthy and regular calls to Discovery, I managed to have the funds reversed from this one account to Discovery
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Discovery Health's replyOfficial
19 Feb 2015, 17:44Hello manonoms,
Thank you for your comment.
We confirmed the bank recall has been successful and we are allocating the refund back to your membership. The bank notified us on 17/02/2015 that the recall was successful. Once the recalled amount is allocated to your membership we will refund you the amount within the next payment run into the updated banking details. I have sent you an email with further details on your query. Should you have any further concerns in this regard you may contact us directly.
I do sincerely apologise that you have not been contacted with any feedback.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
We confirmed the bank recall has been successful and we are allocating the refund back to your membership. The bank notified us on 17/02/2015 that the recall was successful. Once the recalled amount is allocated to your membership we will refund you the amount within the next payment run into the updated banking details. I have sent you an email with further details on your query. Should you have any further concerns in this regard you may contact us directly.
I do sincerely apologise that you have not been contacted with any feedback.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Discovery Health's reply19 Feb 2015, 17:44
Official
Hello manonoms,
Thank you for your comment.
We confirmed the bank recall has been successful and we are allocating the refund back to your membership. The bank notified us on 17/02/2015 that the recall was successful. Once the recalled amount is allocated to your membership we will refund you the amount within the next payment run into the updated banking details. I have sent you an email with further details on your query. Should you have any further concerns in this regard you may contact us directly.
I do sincerely apologise that you have not been contacted with any feedback.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir
Thank you for your comment.
We confirmed the bank recall has been successful and we are allocating the refund back to your membership. The bank notified us on 17/02/2015 that the recall was successful. Once the recalled amount is allocated to your membership we will refund you the amount within the next payment run into the updated banking details. I have sent you an email with further details on your query. Should you have any further concerns in this regard you may contact us directly.
I do sincerely apologise that you have not been contacted with any feedback.
Thank you for allowing me to assist with your query.
Kind regards
Jashvir