CONSTANT FOLLOW UP OVER 1 CLAIM SINCE JULY!

Your service is **********. This same matter has been back and forth for so many times I have lost count! This is the umpteenth time i am seeking a response from Discovery Health. Today is now the 31st of August and this SAME claim still has not been resolved (mind you, this is a claim from JUNE!) to pay from the correct benefit! I spoke to Demetry AGAIN , three times, on the 13th of August (i have the records) Once again, i was pathetically told this will be resolved in 2-3 days! I am beyond annoyed at this point and i am seeking avenues to where i can escalate this to. Surely, any sane person can see how unacceptable this is, that ONE claim cant be resolved after numerous contact with the same company over and over again! The lack of response after the 13th is just plain rude. Not even an email stating the status of the claim. NOTHING. Quality customer service is so important and somehow Discovery, you at the point where you dont care if you service your clients or not which is a shame! Who ELSE can i escalate this to?