Constant delays processing claim, incorrect feedback

<p>There has been a case of back and forth for the last couple of weeks for a procedure on the 29th of September. Feedback with regards to payments and claims to be amended not consistent or correct. Feedback promised by several agents after the 2-3 working days that have past, this has been extended every week when I have had to follow up. The claims come from a hospital benefit, not from the savings, the changes to all the invoices have been made. I expect this to receive urgent attention, and want it resolved a.s.a.p, no more 2-3 days for weeks ahead</p>