Constant delay in processing claims

This is the second time I have complained about the delay in capturing claims. Last time I was assured that it's been resolved and I received some made up reasons. Clearly the issue has still not been resolved as yet again I submitted a claim last week Thursday the 25th and I see it has still not been processed. Reference number for the claim is ***. Kindly get back to me as I'm eager to see what excuse I'm about to receive this time around. If only you can be this delayed in actually collecting the premiums, I would totally understand.