Constant dead ends

After joining my husband’s medical aid in 2021, it has been a constant battle to get a medical aid card from Discovery. Numerous calls, emails, live chats etc and eventually a response we received was “it has been sent via the post office”. The South African Post Office? Is this a cost saving measure from Discovery? It is now 2024 and I still don’t have a medical aid card. In the meantime I’ve had a child, who has been added to our medical aid and we still have no card! Both my husband and I have virtual cards in our ewallet, which is absolutely useless in the time of an emergency. Today, again, I have spoken to an agent on a live chat. The agent informed me that the cards can instead be couriered but only to an employer or broker, not to my residential address. So despite requesting this since 2021, I now need to go and collect from my broker because Discovery does not want to make the effort to rectify the situation and spend a few bucks. We spend a fortune on medical aid a year, and this is the service we receive. Something is very very wrong here!