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sibongile N

1 reviews | Active since Dec 2011

17 Feb 2022, 14:17

Consistent micro management

Dh has moved from being one of the best to being the worst I have requested authorisation to go to a specialist since the 26th of January 2022 and every time there is a new reason why I can't go it puzzles me as to why I need authority to go to a specialist when I have a limited amount to go? They say it takes 2 to 3 working days to authorize but with me it takes 5 days and every time I have to call get declined feed back while I sit here in pain day in and day out, that time I pay monthly on time but I am monitored like a 5 year old who needs pamission to go play outside I'm fed up. And by the way before you call check on the complaint I logged with you

0
Replies (2)
Discovery Health
Discovery Health's reply18 Feb 2022, 07:06
Official
Dear Sibongile N

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team


Best regards,

Discovery Health
Discovery Health's reply18 Feb 2022, 14:02
Official
Dear Sibongile N

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Best regards,