Confusing Waiting Period.

I'm So Irate! I Joined Discovery Medical Aid January 2019. I Was Advised That There'll Be A 3Months Waiting Period And They Sent Me A Certificate Of Membership On The 14th Of March 2019 With My Surname Spelt Incorrectly And I Called To Query That And They Still Sent The Card With My Surname Still Spelt Incorrectly.

The Certificate Showed That The Original Date I Joined Is; 2019/04/01...

The Reason I Joined The Medical Aid Is Because I Need Better Healthcare For I Suffer From Migraines. As Is I'm Hospitalized But I Have Medical Aid Which I Pay!

My Partner Called In Tuesday, 04/05/June To Check If I'll Be Able To Go See An Optometrist, And They Told Her My Medical Aid Is Not Active As Yet!

I'm So Devastated And I Feel I Need To Cancel This Medical Aid Because Clearly I'm Paying It For Nothing Of It Cannot Benefit Me! What's The Use Of Having Medical Aid If I Can't Use It.

Can One Of The Representatives Give Me A Call To Cancel Because Clearly I'll Be On A 1Year Waiting Period Instead Of 3! I'm Very Much Disappointed. I Thought Discovery Was The Best But Clearly I Was Wrong.