Confused Client

<p>During the past week I liased with several individuals regarding my plan change for the coming year 2017. I had in the interim spoken to a broker from Momentum who went ahead and instructed Discovery to cancel my policy.</p> <p>I called and spoke to Norma on 29/11 and told her that I have upgraded with Discovery and want to stay with them and she re-asured me that the plan effect was accepted by Discovery but I needed to make a manual payment for the end of November, and even sent me the amounts payable for both Vitality and my Medical aid. I asked her to submit the banking details and received everything but.</p> <p>On 30/11 i then called again and spoke to Siphiwe wherein he sent me the banking details and I confirmed the correct amounts I needed to pay manually.</p> <p>On 01/12, I paid the amounts given by both Discovery Consultants manually only to find that they debited my account the evening of with different amounts on both Vitality and the Medical aid. I then requested Discovery to reverse the amounts as this was incorrect and I had now made a double payment for the month. </p> <p>I told them in my email yesterday that I will lodge this and escalate it to social media should I not hear from them by COB yesterday. To date no one has come back to me, called me or reversed the amounts in dispute.</p> <p>My issue is: Why do the Consultants tell clients to make a manual payment if they cannot mark it as such on the systes, and why did I receive a call from another individual yesterday asking why I want to cancel the medical aid? Why are the amounts different to that which was emailed to me, and who knows what is going on at this firm?</p> <p>Im now out of pocket and no one seems to care, BUT be damned if you owe them money as they will call you the same day without fail.</p> <p>Please adddress this and find someone who is competent enough to address my query and deal with it in a proper manner, who has the authority to do the necessary.</p> <p> </p>