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Moshalagae M

1 reviews | Active since Sept 2015

16 May 2021, 21:42

Confused and disappointed

I received communication from Discovery in April that my membership has been withdrawn since Jan 31st.That I have 90 days to reinstate.The first email showed amounts of 4000 plus that are needed to reinstate the second email showed amounts of 6000 plus. I escalated the issue on this platform and received clarity as to exactly how much needs to be paid. One of emails informing me of my membership withdrawal stated that I have till 14/07 to make payment. I responded to say I will be making payment in June.Recently I received an email stating that my membership has ended if I want to reapply I should provide my membership certificate.I am so so confused. What is going on? My membership cannot be ended after communicating to Discovery when I will be making payment for my membership to be reinstated.If Discovery knew that the month I arranged to make payment for was late why didn't they communicate that so I can arrange a month sooner?I am not happy with what is taking place and really need urgent assistance. I cannot lose my membership.

0
Replies (2)
Discovery Health
Discovery Health's reply17 May 2021, 07:50
Official
Dear Moshalagae M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply18 May 2021, 11:30
Official
Dear Moshalagae M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team