Conflicting information from 3 different Agents

Conflicting information from 3 different Call Centre Agents for an MRI scan done last year and now Discovery only paid \half"the claim. <br> <br> Agent 1: Your doctors need to re-submit the claim with the ICD10 code and then claim will be paid in full<br> Agent 2: You've gone for two MRI's and only allowed 1 thus only half paid<br> Agent 3: You need to pay the admin fee of R2600 for each scan the rest gets paid from Hospital Cover<br> <br> Theodora the call centre Manager was supposed to email me on the 21st of January to resolve"