Conflicting Information and Bad Service

Item: Discovery Health
Rating: 1
Author: Robin P

I am gutted by the email I received for my wife's first visit to the GYNAECOLOGIST for the year 2021 stating I need to pay for the GYNAECOLOGIST visit.

She has seen the same GYNAECOLOGIST since we found out we are expecting a baby, however my plan says that we are covered for 8 visits (in total it has been 4 inducing last years 3 visits).

Furthermore, can you tell me why I have to pay the GYNAECOLOGIST when its just the same check up every month ?

What has changed from this years visit to last years three ?

How can the funds be exhausted for the year ?

Please explain this witch craft you are busy with.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

01 Feb 2021, 10:54

Dear Robin

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply01 Feb 2021, 10:54

Official

Dear Robin

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

01 Feb 2021, 13:06

Dear Robin

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply01 Feb 2021, 13:06

Official

Dear Robin

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team