Compliment of Service Natalie

Today I contacted Discovery regarding a short paid dental claim. The first lady i spoke to put me on hold for 10 minutes only to tell me she cannot get through to the applicable department. She assured me she would call me back regarding my claim.That never happened. 2 hours later i call again speak to a lady by the name of Natalie Duma based in Durban. She promptly assisted and advised she would call me back again shortly. Within minutes I was contacted back regarding my dental claim for my son. I even asked her to assist with an issue on my husbands medical aid where authorisation was incorrectly not granted and even though this was not her responsibility she went the extra mile to get my husband contacted by an agent who could assist him. Thank you so much Natalie for your wonderful approach and sincere attitude regarding my husbands diagnosis.

Regards, Andrea