Complicated process to see GP during self payment gap, wrong claim history sent to me

I needed to see my GP today. I went to see her and as I came out, the accounts person said Discovery rejected the claim for the GP visit. I called Discovery only to be told that you will not pay for my GP visit with me being in a self payment gap. Last year, I saw my GP frequently during my self payment period. Apparently communication was sent at the end of last year that I now need to see a pharmacy nurse. Do a virtual consultation. Then get referred to some other GP who doesn't even know me or my history. Discovery will do ANYTHING to get out of paying. I pay over R12 000 per month for medical aid and they can't pay R480 for my GP visit. I am sick. Where do you think I have energy to go through this ridiculously long and complicated process before even getting to see a doctor I don't even know. No Discovery. You guys are very disappointing now. Plus the call centre agent send me the claims for my occupational the****** for my daughter. And didn't send me the claims for my GP. Wow you really should train your staff better. Such appalling "service" from you.