Completely disgusted

I have had terrible customer service from Discovery Health. A Roegshana called me on their behalf. My partner and I have been on the same plan, so decided that we both go onto one membership instead of having 2. Discovery reassured me that there will not be any issues switching over and because it is the same plan, the same benefits apply. And all information from previous records would be carried over. Today I received a call stating that they cancelling my medical aid cos of non disclosure, after re-assuring me all information would be carried over. I am so disgusted as they treated me as someone seeking their services for free. A paying customer but they refused to honour their side. What do we pay for when these schemes invent reasons for not bringing their part. It's never a problem when they recieving their premium. I never had issues with them before and switching over, they now no longer want to assist me. I am still in shock as to how such a reputable company lacks the basic empathy on customer service, disgusting. The 2 brokers involved in switching over the medical aids, messed up on dates, now I'm the sole person responsible for paying for their mistakes. Discovery could care less.