Complete lack of concern and service

We paid a visit to Midvaal Private Hospital in Decemeber last year (2017). We knew we had no funds left in our savings so we were told we would be charged as private patients and would have to settle in cash immediately after the consult - no problem with this. After the consult we paid the full amount (around R1200) and left. Only to find that in Jan, once our savings account was nice and full again, Midvaal decided to submit our claim to discovery to claim for the amount again, which we had paid in full. The amount was deducted from our savings account. We have now paid twice for the same consult - what a score for the hospital. We have called Discovery MULTIPLE times trying to get this amount put back into our savings account, as with a small baby we need those funds. Do you think anything happens from your side though? No surprises to learn the answer to that is NO. We have spoken to supervisors, managers, you name it. Still no money back in our savings account, despite promises of 48 hour turnaround times. I wonder how many other hospitals and practices are *****ing like this from your clients? Disgusting.