COMPLETE INCOMPETENCE OF AGENTS!!!! No idea what they are doing.

I have called over and over to sort out my medical aid premiums after they lapsed. How many of us have a financial crisis at some point and to reinstate medical aid should be easy. Each agent I called has a different story. One says it's been re-activated, yesterday they said I overpaid by 6K. An hour later a phone call that I didn't overpay. I paid more than 6k, sent POP, filled in all the paperwork and no agent has any clue why the funds were not being completed a month ago. All this wasted airtime and precious time was wasted after I did all on my side. Completely useless no accurate information on their systems. Almkist a month of dead ends with *********** agents. WHY? Get organized and do your jobs properly. They still have different stories. CLUELESS as to the status. This is SHOCKING!!!!