Complete disinterest to resolve problem - of their making...

Our gap cover claim for a hospital co - payment linked to a procedure my wife had on 18 November 2024 cannot be processed as Discovery has not supp**** a full medical statement that we can give to Sirago - despite our repeated requests to them via the call centre and on emails. We have been trying to get this out of them for the past three weeks since the problem was discovered, and ALL documentation has been supp**** to them as per their dictates. I received communications again today asking for exactly the same invoice from the hospital that they have been supp**** twice before... Absolutely pathetic service, and you are never able to deal with the same person in the claims department when you call through. They were however on the ball ensuring that the debit order payment went off our account at the end of November, December and January - all the months this scenario has spanned since the procedure was carried out... Sirago want to settle the claim, but their systems are blocked because of Discovery's inefficiency...