Complete circus, at my expense!!!

My Parents have been on your medical aid for easily 10 years or more. I have (their daughter) have been the person of contact for the last 4 years, after filling in a form as per the companies request. This is because my parents do not speak english well.

On the 2nd February(friday) My Dad, passed away. I called discovery on the 5th February (monday) to notify them and to move my mom over to main member. I was told that I need to fill in forms but from your side, my mom would be main member, i even got the new premium, and i even asked if My letter of authority that is in current standing would need to be redone and i got answered no.

I then filled in the forms and sent them through.. got hassle about it being from my email and not my moms. So i sent them through on her email. . . Time goes on. Discovery has nothing but time. Eventually last week monday, my mom got a call to ask for ID Book copies of my moms and myself(because not only am i person of contact i am also the one who pays) and all will be in order.. which i sent through.

Both myself and my mom got emails saying that all is set for the 1st of March as my mom being the main and only member etc.

I just got debited the old premium, that i paid for my mom and My Dad!!! More so, my own medical aid bounced because of you taking a premium that you were not supposed to. So ontop of that, i owe the bank R105 for a debit order bouncing. And this is all because of Discovery's incompetence. How can it take close to a whole month to get something done?

Oh and then after 4 years, my mom must fill in a form so i can be person of contact...... this is a bit of a circus dont you think??? A joke really.

More so, you keep emailing us adressing my dads name Who i have notified has passed away!!!! Do You know what that feels like???? This is a very inconsiderate oversight from you guys as a company.. insensitive beyond words!

I want the extra money you took refunded immediately! As i have my own things to pay, and I want the R105 that your company has cost me since you cant fix what a bounced debit order does to my credit standing.

I want all of the above rectified, you are discovery health not a low budget medical aid. This should not be happening. Im disgusted and even considering moving my mom, perhaps the little guys would do better and have more of a human touch more so they'd probably get things done so that one doesnt have to deal with all this while still being bereaved.