COMPLAINT_SMARTPLAN_AGENTS_SERVICE

<p>Dear Management,</p> <p> </p> <p><br />After reading this article I am somewhat discouraged and alerted.</p> <p> </p> <p><br />Kindly advise if my smart plan covers as per below based on what I was advised off when I joined this plan.</p> <p> </p> <p><br />I was advised that I will be able to see a GP on the network at R50 co-payment each time and for every item on the script, I will be charged R10 and the rest of the medication will be covered.</p> <p> </p> <p><br />Kindly confirm that all MRI/CT Scans and every single requirement or need from x-rays, bloods, ampath equipment/all prothetic stuff etc are covered 200%</p> <p> </p> <p><br />If these are not covered as per what I was advised then you have provided me with false hope and false information.</p> <p> </p> <p><br />I know that I am excluded of cover for 12 months for ADHD and my chronic medication but I was advised that after the waiting period, it will all be covered.</p> <p> </p> <p><br />If this is false information, then we most definitely have a problem and I will need to take this matter further as well as cancel cover with immediate effect.</p> <p> </p> <p><br />I have had endless bad service and terrible issues with consultants from the get go with back and forth emails and no solutions.</p> <p> </p> <p><br />I also request that you ensure only your Management deal with this as normal agents shown nothing but unprofessionalism, repetition without going the extra mile and giving false advise.</p> <p> </p> <p><br />The most recent event was when my wife who I give full authorisation to make changes and enquire on my policy was given the run around after me consenting on the telephone and instruction by email.</p> <p> </p> <p><br />Not only that, I myself emailed discovery for my requests and it was not done. I then got my wife to deal as she is more free during the day and knows more about Discovery and the protocols/systems than I do.</p> <p> </p> <p><br />The recent event was several emails and calls 30minutes at a time requesting to remove my bank details of your system and I was told NO and that I need to put a stop order WHICH I DID and then find out you guys still debited my account and changed the reference so it is seen as a success/ this now impacts my credit profile.</p> <p> </p> <p><br />All this has been unbearable so I would expect a professional senior customer service manager to email me with answers.</p> <p> </p> <p><br />I am 95% sure I want to cancel my membership because of SERVICE RECEIVED and now after reading about the SMART PLAN on the below link:</p> <p>http://www.news24.com/MyNews24/why-the-smart-plan-is-not-very-smart- ********** 4</p> <p> </p> <p><br />I expect an email response as I have no more time to sit on calls. Besides seeing as your calls are recorded but used internally for your benefit then I suggest that you put everything in writing!</p> <p> </p> <p><br />Regards,</p> <p>Sashin Singh</p>