Complaint - Poor service since to add my dependent.

This complaint should have zero stars, that is how bad the service is that I have been receiving. I have been battling since December to register my dependent. A consultant promised me he will phone this morning at 8;30 (9/6/2021). I prepared for the call by having all the information required to complete the application. I understand that Covid is a prescribed medical aid benefit. So the scheme must pay for it, but does not help if I cannot get my dependent on the medical aid. I have been a member of Discovery since 2011. Please can someone just assist me to get my dependent on the Scheme.