Complaint| Poor Service

Hi,

I am appalled with the lack of communication received from Discovery; I sent through a claim on the 11th April 2018 and I was not notified that my claim was received. I called in today to enquire and follow up on my claim and was informed that a cheque was written out for the amount payable to me.

I am livid due to the fact that there was absolutely no communication from your side regarding payment and duration thereof. I am unhappy about having to wait 4 to 6 weeks for the payment to reflect in my account; I was not informed about the payment method that was to be used until I called your contact centre. I would like to request that the cheque payment is cancelled and that the amount payable is EFT-ed directly to my account.

Thank you