GT
Gertrude T

1 reviews | Active since Mar 2009

12 Oct 2016, 14:10

complaint of claim still not sorted

<p>i made a complaint last week regarding non-payments and false infomation goven by dicovery call centre. i rceoved an email form discovery saying they will look into the matter and come back to me in two ddays , its been 4 days now and i have not heard anything form them . the doctor need his money . i dont thinlk discovery is offering us the service we desrve, i have beena loyal client since 2008 who does not skip paymements but this tome they have let me down, i think its time to change medical aid . </p>

0
Replies (2)
Discovery Health
Discovery Health's reply12 Oct 2016, 15:25
Official

Dear su***xx

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Oct 2016, 09:36
Official

Dear su***xx

We have been in touch with you to answer your comments please contact us should you have any further queries.

Regards
Heelan