COMPLAINT - EXTREMELY POOR CUSTOMER SERVICE (Reimbur*****t NOT HAPPENING - 1 month after treatment)

Good morning - needed to get vaccinated for a trip to China in October - received treatment @ MKem on 6 April and submitted my claim on 8 April confirming payment within 2-3 days - NOTHING HAPPENS - so I email an enquiry - Talique contacts me informing me there is some codes missing - he then contacts Lydia @ MKem directly to explain the requirements - Lydia provides the updated documents including Nappi & ICD codes and I re-submit to *** with another not that payment will happen within 2-3 days. When no re-imbur*****t reflect in my bank account I contact them AGAIN - lady from DH phones me on 26 April informing me that my issue was resolved and payment can be expected by 29 April - AND NOTHING HAPPENS TILL I FOLLOW UP WITH THEM AGAIN ON 3 MAY - only to receive and email on 4 May informing me that my claim was rejected because the codes where missing - I ASKED THEM WHAT THE HELL IS GOING ON? AND RESUBMITTED THE ENTIRE MAIL TRAIN AGAIN - what makes me even madder is the fact the money is coming out of MY SAVINGS as i got the vac as a precaution not to get infected and costing the medical even more money