Complaint - emergency authorisations

I would like to complain about the service I am getting from Discovery health. On the 6th of January 2022 I went to the emergency section at Flora hospital. My blood sugar was 20.7 at about 8:30 am when I arrived. It was my first time to ever had a high glucose reading and eventually diagnosed with type 2 diabetes on the same day. The hospital wanted to admit me as the readings kept going up to 24.7. To my surprises from the time that I got to the hospital, no authorisation was given to me until 3:40pm when I was sent home. I only got communications that the chronic med have been approved on 10 March literally 2 month latter. Why does discovery do this to new clients. You waith in the hope of admission the whold day until you are sent home for something they will latter authorise.

Today 22 March 2022 I am at Flora Clinic for an emergency admission, I have been sitting from 8am waiting for authorisation. It 13:17 an am told forms have been sent to my GP and Gyna. And both GP and Gyna have received no emails.

The service is pathetic. Why can't discovery just tell me there is no cover for first year of membership other than treat me this way. This is unacceptable