complaint

Good day. Please can you help me. Membership number *** I have sent so many request to different Discovery departments and have so many references stating I’ll be contacted within 3 to 5 working days or a consultant will be contacting me soon. This has not happened. I even asked my broker (which I am not happy with ) for the past weeks to help me as well to no avail. Mr GHD Buyskes is registered on Chronic and PMB benefits for COPD and Cardiac failure. I have been asking my broker to please request this list so I can update the Specialist Physician on his appointment on the 6th April 2022 as it a new Physician. If I don’t have the information I will have to pay from my pocket as I don’t want my savings to be touch when Mr Buyskes is registered for COPD benefits. I am sending you a screen shot of what I am requesting for the COPD. The broker sent me the Cardiac but I also asked for the COPD layout of benefits. I have been told by the broker Discovery will not give her the information and that I should call Discovery directly which I have done and spent a lot of money holding on to spoke to someone or get cut off after holding on and transferring me to different departments, and I don’t see why I should carry on trying to phone when I have been giving so many references and call back references Your help in this matter would be appreciated as this information is urgent. i have also tried to obtain COE Mr Ryan Noach email address to no avail. Kind regards. Mrs A Buyskes. ( Main Member) Cell ***