Complaint: Discovery Medical Aid's Lack of Transparency and Inconsistent Communication

I am outraged and disappointed by the unjust decision to decline my HIV Care Program citing a 12-month waiting period, despite my timely application within the stipulated 7-day period. Your representatives knowingly failed to disclose this critical information, instead encouraging me to submit my application without warning of potential delays. This blatant lack of transparency and inconsistent communication constitutes a grave breach of trust and patient rights. I demand an immediate review and reversal of this decision, considering my existing membership, disclosed health status, and adherence to application timelines. Your organization's actions have jeopardized my health and well-being, you are worse medical scheme in South Africa.