COMPLAINT

I had Gap Cover which I cancelled when I was retrenched from my previous employer Emirates Airline. I cancelled Gap Cover in the beginning of 2021. The consultant I spoke with then confirmed that it was done correctly and successfully so.

I Secured another employment with The Travel Corporation in May 2022 and to my dismay a debit order of deduction 560 auto resumed from my account and for each month I would reverse it and it happened for about 3 times (3months).

I changed employer and I am currently with Virgin Atlantic Airways, and AGAIN this debit order has auto resumed deduction. The frustrating part is that it is not listed as a debit order on my account but goes off on the 1st of each month, I have called discovery and no one is able to cancel as a result I have to move funds within my accounts just so that this debit order does not go through, and still be charged R105 failed debit order charge. I have a screenshot as proof of transaction description: DISC PREM ***.

I need this debit order cancelled as I do not have a gap cover with discovery. I will post the same complaint on Hello Peter until this matter is resolved.