Complaint

I have been trying to change my banking details and pay a debit order, for more than 3 weeks. Discovery's processes are not customer centric, and I have to deal with different departments to get 1 thing done. Even my Broker didn't have any success. Please can someone call me, who is going to listen to me and not just tell me what Discovery wants. I'd also like someone to listen to a call between Eden and me around 16.00 today (19th December) as she put the phone down on me.