LL
Leslye L

1 reviews | Active since Apr 2024

09 Apr 2024, 16:04

Complaint

My experience with Discovery Medical Aid leaves a very sour taste in my mouth. They force KeyCare members to go to their own panel on doctors. There are none of these doctors in my area. I am a pensioner and do not want to travel all over to see these doctors. Were is the Chronic Benefit that I am entitled to? When I did need to go to hospital to get a lump in my breast sorted out, they would not pay for it. Disgusting!!! What are I paying them for. Discovery must stop being so arrogant and treat the members with respect.

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Replies (2)
Discovery Health
Discovery Health's reply10 Apr 2024, 07:22
Official
Dear Leslye L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply11 Apr 2024, 12:29
Official
Dear Leslye L

We’ve sent feedback to you on email as we could not contact you telephonically. 

Regards Discovery Health Servicing Team