Complaint

I’ve been using Discovery medical aid for many years and I’ve never really been 100% happy about it, I’ve been on the key care option and have recently changed to essential saver (better option) I pay these people close to R3000 a month but when I went to consult with my GP I was told my medical aid has insufficient funds??? I’ve got COVID symptoms and I cannot buy medication or consult with a dr or even go get tested because my medical aid has no funds. What ******* is that?? When I took out this option NOBODY told me that funds run out and I specifically asked the person who came to our offices to help with the option changes. So what do I do now?? Must I die? Because I pay you guys every month without fail but I can’t use my medical aid