EW
Eleanor W
1 reviews | Active since Dec 2019
25 Apr 2021, 12:39
Complaint
Beyond shocking, I have been asking you for 2 days why my debit order has not gone off. You force the use of the app, but all pre-recorded, if your question doesn't fit, no help. I peak to you on FB messenger, 2 - 3 days before a response. Have you cancelled me as a client without notifying me???? There is no other reason why you have not debited my account. No reason at all
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
26 Apr 2021, 08:03Dear Eleanor W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Apr 2021, 08:03
Official
Dear Eleanor W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
EW
Eleanor W's updateReviewer Update
26 Apr 2021, 17:31Shortly after Hello Peter, Discovery responded to FB messenger. (Social media has its advantages) Public image and all that. Received a call this afternoon. At least a courtesy. Usual scripted "we care, you are important blah blah blah" Wrote 100's of those scripts myself. The devil if you don't have a medical aid, and a bigger devil to fight them when you want a return on monies paid. Small print! No need to call me back., it is what it is, and you know it.
EW
Eleanor W's update26 Apr 2021, 17:31
Reviewer Update
Shortly after Hello Peter, Discovery responded to FB messenger. (Social media has its advantages) Public image and all that. Received a call this afternoon. At least a courtesy. Usual scripted "we care, you are important blah blah blah" Wrote 100's of those scripts myself. The devil if you don't have a medical aid, and a bigger devil to fight them when you want a return on monies paid. Small print! No need to call me back., it is what it is, and you know it.
Discovery Health's replyOfficial
26 Apr 2021, 18:39Dear Eleanor W
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
Discovery Health's reply26 Apr 2021, 18:39
Official
Dear Eleanor W
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
We have been in contact with you to discuss your concerns.
Regards
Discovery Health Servicing Team
EW
Eleanor W's updateReviewer Update
27 Apr 2021, 08:28After being told yesterday my debit order will go off anytime from midday yesterday, it's the 27th today, and still nothing. The first reply was "reply was We’ve noted your concerns and we’re investigating the matter. We will contact you with feedback as soon as possible. Then I asked again yesterday why still nothing, second reply "We have been in contact with you to discuss your concerns " In the last 4 months a major negative client service strategy has been implemented, that's for sure, going backwards, not forwards.
EW
Eleanor W's update27 Apr 2021, 08:28
Reviewer Update
After being told yesterday my debit order will go off anytime from midday yesterday, it's the 27th today, and still nothing. The first reply was "reply was We’ve noted your concerns and we’re investigating the matter. We will contact you with feedback as soon as possible. Then I asked again yesterday why still nothing, second reply "We have been in contact with you to discuss your concerns " In the last 4 months a major negative client service strategy has been implemented, that's for sure, going backwards, not forwards.