Complaint

Complaint- LJ Lovell – 272 904 694 On the 09th April 2024 I sent the letter of complaint as shown below: Complaint

My experience with Discovery Medical Aid leaves a very sour taste in my mouth. They force KeyCare members to go to their own panel on doctors. There are none of these doctors in my area. I am a pensioner and do not want to travel all over to see these doctors.

Where is the Chronic Benefit that I am entitled to?

When I did need to go to hospital to get a lump in my breast sorted out, they would not pay for it. Disgusting!!!

What are I paying them for?

Discovery must stop being so arrogant and treat the members with respect.

On the 10th April 2024 I received a letter stating that someone had tried to make contact with me?? I rep**** immediately asking that someone phone me the following day before 10am.

To date no one has made contact. I received a reference number ***. What a waste of time!! NO response.

The monthly contributions continue to go up and the benefits go down.

As I cannot travel to the doctors listed, how much of the claim would you pay if I went to my regular doctor? Would Discovery honour the fact that I am on chronic medication and pay for the chronic visit?

Please respond urgently.

Leslye Lovell ***

Adrian Gore founded Discovery in 1992, with a core purpose of making people healthier and enhancing and protecting their lives??