Complaint

I am appalled by the lack of service I have received from Discovery Health. I called their customer contact centre on 6th March to get my maternity benefit activated. After having called them 5 more times, at my expense, my request was done, but not back dated. In the meantime, all the claims which would have been paid from the maternity benefit have been paid from medical savings, which is **************** in my view.

The person, I spoke to on 18th May was going to ensure that this gets sorted out and the claims are properly reconciled. Like the other people I have been chatting to, he was going to call me with feedback by 22nd May.

I still have not hear from Discovery, and I will be taking this my case to the Ombud