COMPLAINT

Alvaro needs to be celebrated without a doubt . OMG that’s all I can say I’m left with my jaw touching the ground my colleagues (also in a call centre environment ) all turned around and wanted to know about this person I’m talking to . Reason – they all knew that if I had Discovery on the line I was about to collapse . Firstly your approach : You are an exceptional example of someone who has customer centricity at the core of your interactions with clients. I was calm after I put the phone down on you and I’m still trying to find out in which part of that conversation I calmed down . I don’t know really . I thank you for your empathy your understanding your patience and mostly your honesty . You certainly a cut above the rest ,wow. Whatever the issues I had you did not just say “SORRY” you took ownership of the mishaps and restored a sense of understanding in me that has never ever been the case before . As discussed I humbly apologize for my attitude I honestly explained why I went to extremes . I was never treated with dignity and understanding and I felt I needed out really . I will certainly be sending this mail to your superior as well as updating HELPO PETER. Note not only bad service gets the big bang . Excellent Service after sooooooooooooo many years deserves a merit . I applaud you, your approach your mannerism ( despite sounding like you had the flu , you persevered ) you are definitely an asset to DISCOVERY , they absolutely need you in the front-line of CUSTOMER SERVICE /FULFILLMENT /CENTRICITY training. Once again I thank you for all your time and explanation and I hope never to experience this kind of service with Discovery ever again . THANK YOU is certainly not enough I’m blown away . I’m still in shock and I’m grateful . EXCELLENT WORLD CLASS SERVICE