Complaint

I logged a complaint since 5th March international claim. I have been dealing with the claims department for an international Carlene and Nataline escalated. I got R7500 from the amount of R35452.93 discovery agree to pay for my claim , I have submitted all the requirements bills and letter from hospital now I am being told to pay the amount in full ,I told Nataline I don't have the amount in full. Nataline said on line once I make payment forward my proof of payment I will be paid , this month Carlene said they have reviewed i can't be paid. I complaining the mainer in which Carlene spoke to me on the phone and telling me I can not hold the line I send emails for her to call me back she not calling me. I am not happy with out