Complaint

The reason I’m writing today is due to poor, rather lack of service I have received from discovery insurance .it all started when I changed employment who directly contributed towards my medical aid to opting to pay for the service myself via debit order from my personal account.

My request was simply to update the details on the system or rather to amend a bank detail which has taken multiple calls, multiple email even a plea to the CEO to intervene. One of the biggest challenges that I has was to have to pay cash for my daughter’s medical consultations and the fact that should I fall in I will face the same predicament, furthermore the level of being dismissive from the staff at discovery is beyond any one can imagine.

I please to the management to intervene and make sure that my request to change bank details and a direct debit to my account be actioned. I am rather disappointed that a company of such magnitude can have such an appalling serving to an extents that a change in bank details has to me referred to multiple team leaders and well as the CEO and yet still no action is taken.

I have attached my correspondence to discovery as well as my plea email that I directed to the CEO which was ignored. My requests are as follows: -my bank details to be updated effective immediately and an updated schedule with the reflection of the changes be mailed to me as well as reflect on the online system. -a written unconditional apology accompanied by a clear elaboration of why my service request has not being action and why was there a deliberated ignorance from the Chief executive officer. Kindly note I work in the medical field and I know the effects of not having a medical facility in this country. -An effective immediate reinstatement of my policy as I was neither notified of the cancelation nor ignored any request to pay premium.

My credit rating has been negatively affected by all this

-I would like all the proceeds that I have spent to be fully refunded and service providers compensated accordingly. I look forward to your positive response Kind regards Ms SS Sotshon***e