Complaint

I have been chasing my refund from discovery since October, 5, 2017. I am on the key care cover and wanted to see a doctor that I have not appointed because I was far from home. I contacted discovery before to get authorization if I could see the doctor and I was advised that I could see the doctor however I need to make a payment and they commited to refund me after three working days on my bank card. I am sad to say that I have been chasing my refund since last year and no one is willing to assist. I receive from different agents conflicting advises and empty promises.

Please help me. Regards: Thami