Complaint

Unpaid account for Dr A. De Beer practice number *** ADB1088 Member Late Mrs H. Bauskin member number *** service date 08/07/2022 . The patient passed away 10/07/2022 La Health made a payment of R5793.40 into the patients bank account which then was written back to the medical aid as Mrs Bauskins bank account was dormant from 2021. We have now been struggling to get Doctors account paid from 2022 they keep telling us we must send them details for the estate (She didn’t have an estate, lived in the Sandringham Gardens Home for the Aged and only had a small pension which was paid directly to the home. There is no estate to claim from - she had no assets at all.) This is from the Next of Kin, and they phoned Discovery from their side as well. My question now is why does the Doctor now have to have the inconvenience of not getting paid for a service that he has rendered 8 months ago as the medical aid clearly does not understand that they cannot pay the deceased Member or an estate that does not Exist??