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boitumelo R
1 reviews | Active since Jun 2013
25 Jul 2024, 10:56
COMPLAINT
I CALLED AND SPOKE TO A GUY BY THE NAME ON MOSES *** AND HE SAID HE WAS CALL AUTH DEPARTMENT AND HE DROPPED THE CALL AND PUT ME THROUGH TO RATE HIS SERVICE I WOULD LIKE TO SAY THIS IS A VERY BAD SERVICE HE DROPPED MY CALL WITHOUT RESOLVING MY QUERY I WANT TO KNOW IS THAT THE TYPE OF PEOPLE YOU HIRE WHO GOES AROUND DROPPING OUR CALLS AFTER YOU WHERE ON A CALL WITH THEM FOR MORE THAN 10 MINUTES THEN YOU HAVE TO CALL AGAIN EXPLAIN TO ANOTHER AGENT FOR ANOTHER 20 MINUTES I WANT SOMEONE TO CALL ME AND ALSO GET MOSES TEAM LEADER TO GO LISTEN TO THAT CALL AND HE MUST CALL AND APOLOGIZE I WILL NOT ACCEPT SUCH BAD SERVICE
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Replies (3)0
Replies (3)
Discovery Health's replyOfficial
25 Jul 2024, 11:10Dear Boitumelo R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply25 Jul 2024, 11:10
Official
Dear Boitumelo R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
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boitumelo R's updateReviewer Update
26 Jul 2024, 09:06I DO NOT KNOW IF DISCOVERY YOU WANT US TO COME ON HELLO PETER FIRST BEFORE WE CAN GET AN ISSUE RESOLVED. I HAVE BEEN CALLING AND DOING A FOLLOW-UP ON A CLAIM AND EVERY TIME I AM BEING TOLD NO FEEDBACK THE CLAIM IS FOR THE 26/03/2024 WHERE IT HAS BEEN REJECTED INCORRECTLY, PRACTICE NO:***, MEDICAL AID NO: *** .....***,*** ,*** , ***. I ALSO CALLED AGAIN TODAY AND SPOKE TO ROXANNE *** AND SHE DID NOT EVEN WANT TO PUT ME THROUGH TO RATE THE SERVICE RECEIVED TODAY I WANT THIS MATTER TO BE RESOLVED AS SOON AS POSSIBLE FAILURE TO DO WE WILL HAVE TO MAKE THE ACCOUNT PATIENT LIABLE AND THEY CAN TAKE IT UP WITH THE MEDICAL AID. WE HAVE BEEN CALLING AND WE ALWAYS BEING TOLD THE ACCOUNT HAS BEE LOCKED WITH THE LOCS DEPARTMENT AND NO FEEDBACK THIS IS REALLY BAD SERVICE AT ALL AND I WANT THIS TO BE SORTED AS SOON AS POSSIBLE.
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boitumelo R's update26 Jul 2024, 09:06
Reviewer Update
I DO NOT KNOW IF DISCOVERY YOU WANT US TO COME ON HELLO PETER FIRST BEFORE WE CAN GET AN ISSUE RESOLVED. I HAVE BEEN CALLING AND DOING A FOLLOW-UP ON A CLAIM AND EVERY TIME I AM BEING TOLD NO FEEDBACK THE CLAIM IS FOR THE 26/03/2024 WHERE IT HAS BEEN REJECTED INCORRECTLY, PRACTICE NO:***, MEDICAL AID NO: *** .....***,*** ,*** , ***. I ALSO CALLED AGAIN TODAY AND SPOKE TO ROXANNE *** AND SHE DID NOT EVEN WANT TO PUT ME THROUGH TO RATE THE SERVICE RECEIVED TODAY I WANT THIS MATTER TO BE RESOLVED AS SOON AS POSSIBLE FAILURE TO DO WE WILL HAVE TO MAKE THE ACCOUNT PATIENT LIABLE AND THEY CAN TAKE IT UP WITH THE MEDICAL AID. WE HAVE BEEN CALLING AND WE ALWAYS BEING TOLD THE ACCOUNT HAS BEE LOCKED WITH THE LOCS DEPARTMENT AND NO FEEDBACK THIS IS REALLY BAD SERVICE AT ALL AND I WANT THIS TO BE SORTED AS SOON AS POSSIBLE.
Discovery Health's replyOfficial
12 Aug 2024, 15:43Dear Boitumelo R We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply12 Aug 2024, 15:43
Official
Dear Boitumelo R We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team