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I CALLED IN TODAY SPOKE TO JERRY A VERY RUSE LADY WHO DROPPED MY CALL WHEN I ASEKD TO SPEAK TO TEAM LEADER WHEN I CALLED IN AGAIN AND SPOKE TO ANOYHER AGENT SHE TOLD ME SHE DID NOT PUT IN A REFERENCE NUMBER IN THE ACCOUNT SO THAT THEY CAN SEE I SPOKE TO HER EVEN **** THAT SHE WAS GOING TO SOEAK TO HER TEAM LEADER ONLY TO FIND OUT HER TEAM LEADER IS NOT EVEN AT WORK TODAY I DEMAND AN APOLOGY FROM HER AND SHE WILL GO AND ESCALATE MY QUERY AS THIS WAS NOT MY MISTAKE THAT DISCOVERY HAD A FAULT AND IT WAS NOT COMMUNICATED AND FIXED I WANT A CALLBACK HY CLOSE OF BUSINESS ON THE 20/12/2022 THE NUMBER I CALLED FROM WAS *** and I want her to call me back on the same number