COMMUNICATION WITH DISCOVERY HEALTH IS VERY DIFFICULT INDEED

I am finding it very difficult to communicate with Discovery Health. I am the Executor of a deceased estate. The deceased and his surviving spouse were both members. The deceased was the main member and the debit order was on his bank account. I have been trying since 23rd December to get Discovery to acknowledge the death of the main member and communicate with me regarding continued cover for the surviving spouse.

I wrote to Discovery via email address *** on 23rd December sending all the relevant documents (death certificate, ID of deceased, Letters of Executorship, Executor's ID and spouse's proof of bank account). I received a response on 24th December, providing me with a reference number and advising that my correspondence had been sent to the relevant department.

On 21st January 2026, having not received the promised response, my assistant phoned Discovery and was told that we had to complete an on-line form on the website. We did this and received another reference number and a promise that one of their skilled consultants would communicate with us via email with 1 to 2 business days.

On 11th February, still not having heard a word, we phoned again. This time we had to provide the consultant with information so that she could complete an on-line form on our behalf. She promised that we would receive a communication with 24 hours.

The 24 hour period has passed and I have not heard from Discovery.