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YG
Yeensweri G

1 reviews | Active since Dec 2009

29 Jan 2024, 21:18

Communication sucks 😡😡😡

Communication sucks! I have made multiple calls to the contact center... Been on hold for minutes in end and eventually get cut off. I've even had a 'manager' help me and I still have had no resolution on my dad's membership.

I can not understand why they can not just do what we pay for 😡😡😡

0
Replies (7)
Discovery Health
Discovery Health's reply30 Jan 2024, 07:05
Official
Dear Yeensweri G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply30 Jan 2024, 11:53
Official
Dear Yeensweri

Please check your emails for feedback from us.
 
Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply30 Jan 2024, 11:55
Official
Dear Yeensweri

Please check your emails for feedback from us.
 
Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply30 Jan 2024, 11:56
Official
Dear Yeensweri

Please check your emails for feedback from us.
 
Regards
Discovery Health Servicing Team

YG
Yeensweri G's update05 Feb 2024, 22:12
Reviewer Update
I have received no further feedback from the new membership application?
YG
Yeensweri G's update07 Feb 2024, 22:26
Reviewer Update
Is this standard business process?
Acknowledge complaint... Reply that there is feedback when there is actually none and then still no response... I will be escalating with the Ombudsman!
Discovery Health
Discovery Health's reply23 Oct 2024, 19:33
Official
Dear Yeensweri

We have been in contact with you.   

Regards 
Discovery Health Servicing Team