Communication seriously gone wrong

As always non of the apps is working to contact Discovery Health. I work abroad and can not make calls to their landlines. Whatsapp, Bot and email not working. Can somebody contact me via email! There is always issues contacting them. The pharmacy contacted them to ask permission te get medicine, my husband's chronic medication was rejected.. the pharmacy was told that the member must call self to arrange. ***? As if we know the codes. This is ridiculous!!! And now I can not call, whatsapp or use the bod. The emails I have received does not take replies. But oh my gosh, comes the 7th there is no problem taking my money. I am fed up with this way of communication. The only reply I ever get is if I come to hello peter. Discovery should pay Hello Peter for their services