Communication lacking

had a call from yr billing department re my change of plan..from Coastal Core to a hospital plan.

I originally tried to do the plan change via the app but due to system glidge not able to do it. I spoke to an agent and there was a discussion on change but the person on the line had a similar issue...

I am up set that I did not get a confirmation on change, Now I have an issue on a outstanding Scope for my hernias hernia..and eshosugus... Due the the new change the scope is not covered.

I need a fair investigation why my plan is change without notification me !!

Please urgently confirm you will change my plan to the original plan.

Thanks and best regards M.berowsky *** ***

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