CW
Carolyn W
1 reviews | Active since Feb 2020
30 Sept 2021, 17:58
Communication disaster
Their new "Ask Discovery" feature is utter useless and does not provide any information that you actually need. I have tried out of desperation to use it a few times now and it has not helped at all. I am unable to get through to the call centre and have spent 30min using up airtime, only to be botted off the phonecall without having even spoken to someone. You can no longer email queries and communication has become impossible and infuriating.
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Replies (3)CW
Carolyn W's updateReviewer Update
30 Sept 2021, 18:16I have also been trying to resolve an issue around rejection of a line item on blood test I had done in March. Despite all the emails, reference numbers and phone calls, and despite the blood test being approved on my oncology treatment authorisation, I have just yet to have any resolution or response from Discovery. I have now had to the pay the provider despite the fact that the treatment is approved and that the blood test they didn't pay for is the cancer marker for my type of cancer.
CW
Carolyn W's update30 Sept 2021, 18:16
Reviewer Update
I have also been trying to resolve an issue around rejection of a line item on blood test I had done in March. Despite all the emails, reference numbers and phone calls, and despite the blood test being approved on my oncology treatment authorisation, I have just yet to have any resolution or response from Discovery. I have now had to the pay the provider despite the fact that the treatment is approved and that the blood test they didn't pay for is the cancer marker for my type of cancer.
Discovery Health's replyOfficial
01 Oct 2021, 07:17Dear Carolyn W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply01 Oct 2021, 07:17
Official
Dear Carolyn W
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
04 Oct 2021, 15:07Dear Carolyn W
We contacted you to discuss your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply04 Oct 2021, 15:07
Official
Dear Carolyn W
We contacted you to discuss your query.
Regards
Discovery Health Servicing Team