Colour Doppler claim

By far the most horrific experience Ever!!! Every single time i need to process a claim i need to sit on the phone and fight with discovery consultants. Discovery is well aware that their system rejects a colour Doppler scan when a client processes either on the app or via email, however there is no measure in place for this. You the client has to pick up the phone and run after them to process the claim. i have experienced this twice in my pregnancy. I claimed in Dec and after a fight back and fourth i was paid in February, only when i had no gotten to a stage where i requested to speak to Kera Petersen, for a team leader very ***********. She promised me she will take care of my next claim and ensure the smooth running of it, i last heard from her the day i called informing her of the claim and never again till today. No feedback as to what is happening on my claim, once again i have to sit on the line with discovery and fight!!!! every time its a new story and system this and system that. i processed my claim again early march today again i have to pick up my phone and sit on the phone with a useless consultant who by the way needs to go for customer service and telephone etiquette training Junaid. Beverley was supposed to have gotten back to me last week already if a functional head has approved my manual claim. nothing till today!!!!!!! i am sick of discovery's claims process it can never take a company as big as theirs to pay out a claim 3 months later. I need serious compensation on all the stress and time i spend trying to get them to do their job. Further more i am lodging an official complain with them and i will take to the obudsman so that another pregnant woman does not have to go through this tedious claims process.