1 reviews | Active since Jul 2017

18 Jul 2017, 13:26

Co payment needed

<p>My wife had to go to the emergency services at hospital a couple of weeks ago. After seeing the Dr. they admitted her and had to spend the night. I called Discovery the next day just to ensure that everything was fine. The opearator indicated that everything is being sorted out. Today I got a phone call indicating that I owe 30% co payment cause I didnt notify them of the planned hospital visit!!! This was an Emergency. I spent over an hour on the phone and still excuse after excuse!!!</p>

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Replies (2)
Discovery Health
Discovery Health's reply18 Jul 2017, 14:21
Official

Dear steven-raley

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply20 Jul 2017, 15:22
Official

Dear steven-raley

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team