Co Payment!!!

My daughter was admitted to hospital on the 10/02/2015 for minor surgery and I had to pay a co-payment. The following morning I had mailed the receipt and statement to the claims department. When I called the afternoon to follow up I was told the documents were not received so I mailed a copy. The next day I was told the hospital has been paid in full. After numerous phone calls and mails I received a call from a lady, from the manager's office (so I was told) stating the funds would be made into my account by COB on 18/02/2016 and should be cleared in two days.<br> Today when I called, I was told I must still wait another 48 hours because the transfer was only done today. Is this the service we get from Discovery - every time you query there is a different story.<br>