Closest Hospital is over 23km's - Discovery Refuses to Change my plan to gain access to a Private Hospital in my Area, I could be Dead by the time I reach the Network Hospital

I have been a Client of Discovery for over a Decade and have 3 products on my portfolio with them, I only discovered in December that I would need to travel 23km to from my residence to get to the nearest network hospital, In light of this I contacted Discovery on the 12th of January in order to upgrade my cover, I went to great lenghts to explain/boarder line plead with Discovery to effect this change on health plan as I live on my own and in the event of an emergency I have no means of getting to a Hospital which is 23km's away, furthermore I haven't used any Benifit for 2019 so there should be no complications. Despite going into great detail to explain my situation and speaking to numerous agents and Billing specialists my request to get adequate cover has been declined, however Discovery would offer the very same product to a new customer tomorrow but not assist and existing customer of over 10years with a simple plan change.

what more concerning is that I explained that the distance of a network hospital could be life threatening to myself and other road users in the event of an emergency and it did not phase them at all, after over 10 years of supporting this company I got a "take it or leave it" response from this company. Discovery Has just grown so much that Customer Centricity means absolutely nothing, Discovery does not have the best interest and Health of the client, actually far from it, all we are to Discovery are numbers on a balance sheet and that is terribly disappointing for a Leader in the Industry. Not even one person tried to offer me a solution to my problem, I said Im going to have to cancel my policy as I cant stay with a medical aid which doesnt meet my basic need to get to a Hospital and nobody cares. that is the customer care and service from one of the biggest Health Care Giants in the Country.

Now Im inconvenienced to look for alternate medical aid and complete their tedious Cancellation process even though they couldn't assist me with basic administration. No words!