Closed my account and did not pay me back my savings.

Dear Sir/Madam,

I trust this letter finds you well. In January 2023, I initiated an application for medical aid coverage through your esteemed organization, which was being facilitated by my employer, AMCE. By December 2023, circumstances necessitated a change in the mode of payment. Anticipating the cessation of employer-backed coverage due to a forthcoming job transition lacking medical benefits, I duly requested direct deductions from my personal finances, effective from January onwards. Completing all requisite documentation, I promptly submitted the relevant forms via email to the appropriate channels.

Regrettably, it has recently come to my attention that my medical aid deductions have ceased without prior notification or consent. Furthermore, this cessation has endured for a period of three months, during which time I have not received the accumulated savings rightfully due to me upon closure of the medical aid plan. Despite my efforts to rectify this matter, I have been informed that the accrued savings cannot be disbursed due to the initiation of a new medical aid plan on April 4, 2024.

In light of these circumstances, I respectfully request a comprehensive review of this situation and the reinstatement of my entitled savings without further delay.